Unable to log in.
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mtnmanoffroad
- Posts: 1
- Joined: February 5th, 2012, 11:03 pm
Unable to log in.
I am unable to log into my account for some reason. last week I was having trouble where I could log in to LonelyCache but didn't have any Geocaching information so I renewed my authorization, after that everything worked fine. Last night I was unable to log in to the site. The only way I was able to write this was to get a new password sent to my e-mail, but the password wouldn't allow me to log into the main site. mtnmanoffroad
- Corfman Clan
- Global Moderator
- Posts: 914
- Joined: January 17th, 2012, 12:21 am
Re: Unable to log in.
Your account was locked. For security reasons, accounts get locked when there are too many login failures in a certain amount of time. I believe it is four attempts in fifteen minutes though I'm not positive. Anyway, once an account is locked, it cannot be accessed and the password cannot be reset until an administrator unlocks it. I have unlocked your account and a couple of others that were also locked. You should now be able to log in. If you aren't able to log in after a try or two, then click on the forgot password link and a new password should be emailed to you.