Cannot Login

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Desert_Dust-AKA-D_D
Posts: 9
Joined: September 23rd, 2013, 3:10 pm

Cannot Login

Post by Desert_Dust-AKA-D_D »

Tried sending this from the contact page but never got any kind of reply, so will post here.

I changed my username in geocaching.com and I saw that it had been changed in Lonelycache.com as well. When I go into the site it appears that I am logged onto the site and I can see my data changing as I log my finds on GC.com, but I can do nothing else on Lonelycache including logging out. Have also tried changing my password, "getting cannot find your data" reply. Do you need to blow me out of the site and have me start over from scratch or what?
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Corfman Clan
Global Moderator
Posts: 914
Joined: January 17th, 2012, 12:21 am

Re: Cannot Login

Post by Corfman Clan »

Hi,

I just checked and your account was locked. When your account is locked, the system will not allow you to login or to change your password. This is a security measure. Your account will become locked if you fail to enter your correct password too many times in some time period. I believe on LonelyCache it is five tries in 15 minutes though I'd have to look it up to be sure.

Your account is now unlocked and you should be able to login once again. If you fail to login after a try or two, I suggest resetting your password.
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